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Privacy & Security
Amkshoproom online shopping website values the trust that our customers, associates and service providers place in us when they give us personal information. We believe that privacy is more than an issue of compliance and endeavor to manage personal information in accordance with our core value of respect for every individual that visit our site or are in partnership with us.

This policy applies to customer information we collect in Ghana at amkshoproom online shopping website.

Features:


Clarifying the relationship between this Privacy Policy and our specific privacy notices
Clarifying our practices related to Ghanaians’ Privacy Rights
Clarifying how cookies and similar technologies are used on our websites and mobile services
Clarifying our terms related to automated phone calls, phone notifications and text messages.

Summary

At amkshoproom, our customers are our biggest priority – always. That’s why everything we do is focused on providing excellent, convenience customer service and delivering low prices to all persons that buys from our online shop.

The information you share with amkshoproom allows us to provide the products and services you need and want while giving you the very best online shopping experience through our shopping website.

Amkshoproom promises, to its cherished customers that, we respect the trust you place in us and the privacy of the information you share. We aim in providing superior customer service and that includes making sure that we’re building a relationship of trust with our cherish customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.

Our Policy outlines:

How and why we collect your personal information;
How your personal information is used and protected;
When and with whom we share your personal information; and
What choices you can make about how we collect, use, and share your personal information.

Frequently Asked Questions;
What Does This Privacy Policy entail?

This Policy covers how and why we collect, use, share, and protect your personal information:

Within our amkshoproom online shopping website and mobile services where this Policy is posted.

Personal information, is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an item on layaway or place an order online, we collect personal information, such as name, address, phone number, and mode of payment information.

What is Our Pledge of Accountability?

We require our associates, business partners, and service providers to manage your personal information properly.

We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.

What Type of Information Do We Collect?

We collect two types of information:
(1) information we receive from you and
(2) information we receive from others.
Information we receive from you includes information you share with us, such as when you create an account on amkshoproom.com. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.

We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our website, and mobile services.

Information We Receive From You
You share information with us on our online shopping website. For example, you share information when you:

Make online purchase from amkshoproom site, or other transaction, with us;
Create an account on our websites or mobile services;
Use a gift registry or create a mobile shopping list;
Participate in our programs, such as our various promotions /give away;
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-
generated content on our website or mobile services;
Participate in a contest, amkshoproom promotions & gifts,
Use features of our website and mobile services that may ask you to grant us access to your email or computer or mobile device (such as daily notifications on our updates and what’s new on amkshoproom.com).
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.

You also provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites and mobile services work correctly and supports our customer marketing and analytics efforts – our work is to understand our customers’ needs and provide information about our products and services. Here are some examples:

Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use our own and third-party technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. We use these tools to provide an integrated and more personalized shopping experience for you. For example: cookies allow us to provide you relevant information as you use or return to our sites; web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective.
Security notifications: We send security notifications to customer’s devices such security and operational purposes, for example, to help us alert the customer if there is a wrong entering of password on their amkshoproom online shopping website account also helps improve the design of our shopping website to better serve our customers.

Information We Receive From Other Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud on our website.

How Do We Use Your Personal Information?

We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.

Some examples include:

To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer contests, promotions etc.
To provide customer service and alert you product information, including recalls;
To help us personalize our service offerings, websites, mobile services, and advertising;
To help us improve your experience on our website and through mobile services;
To send you information about our products, services, and promotions;
To respond to reviews, comments, or other feedback you provide us;
To protect the security and integrity of our websites, mobile services, and our business; and
To perform analysis to better understand our customers.

To do the above, we combine personal and non-personal information, collected online and offline, including information from third party sources to help improve our services to our cherish customers.

We will not share your personal information outside our online shopping website, except in the following circumstances:

Service Providers
We share personal information about you with service providers that help with our business activities, including shipping or delivery vendors, billing and refund vendors, payment card processors, and distributors that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf.
Products and Services Offered by Other Businesses
We will sometimes enable our official distributors to make their products or services available to our customers, such as through amkshoproom online shopping website. You may purchase products or services from these other distributors on our website and mobile services. When you purchase these products or services, we identify the other distributor and share with this distributor personal information related to your purchase of their products and services.

Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of amkshoproom, our customers, our associates, or other persons. Examples include:

Protecting the health or safety of customers and our delivery team;
Addressing crimes committed to our delivery team;
Identifying and addressing fraud or financial risk;
Providing personal information from our servers to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.

Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.

With Your Consent
In any circumstance other than those described above, we will ask for your affirmative consent before we share your personal information outside of our line of business, and we also will not sell or rent your personal information.
We also personalize your experience on our sites and mobile services by showing you advertisements from amkshoproom online shopping website or our advertising partners that are tailored to your interests. Learn more about interest-based advertising, including how to opt out.

Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.

We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.

Marketing Preferences
When we are sending marketing communications to you, we use the following standards:
We use an opt-in standard for automated phone and text messages. We use an opt-in standard for sharing personal information with our distributors for their use in direct marketing, such as sending you promotions. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email or for other communications, such as postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).

If you contact us by email or through phone call, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of email, include your emailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to three (3) days to process your requests related to email and up to five(5) days to process your requests related to telephone calls, text messages, and sharing information with your consent.

Since we do not accept opt-out requests from third parties, such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.

Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.

Interest-Based Advertising Preferences
We personalize your experience on our shopping sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for our ladies shoes or our Home and Kitchen with us, we may show you ads for various shoes or items as you continue to browse the Internet through our amkshoproom online shopping website.

We show you advertisements related to amkshoproom or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for amkshoproom on participating websites and mobile services based on how you browse. We do not share personal information about you with companies that advertise on our websites without your consent.

Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information.

How Do You Access and Update Your Personal Information?

We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.

You can access or update your personal information, including contact or account information, in the following ways:

If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us through one of the ways listed in the “Who Can I Contact at Amkshoproom online shopping website About the Privacy Policy?” section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
If you need to access your personal information related to a specified service provided to you by Amkshoproom website service provider or business partner, we will refer you to the service provider or business partner. Please contact us via the “Who Can I Contact at Amkshoproom About the Privacy Policy?” section below.

How Do We Secure Your Personal Information?
Amkshoproom recognize the importance of maintaining the security of our customers’ personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.

We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our website or our mobile services, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.

Here are some examples of security measures we use to protect your personal information:
Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.
Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.
For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.

For our website experience, marketing preferences, and general feedback/Questions, email us on info@amkshoproom.com or give us a call on +233 (0) 545 803 004 / 0271128692/ 0263027527

What Are Your Ghanaian Privacy Rights?
The right to privacy forms part of fundamental human rights and freedoms under most national constitutions or legislation. The law of privacy protects individuals from intrusions and invasions upon their person, correspondences and communications, home and property.
Privacy law ensures that the autonomy, name and dignity of human beings are protected in broad terms, it review and interprets the constitutional provision on privacy and analyses the social and cultural attitudes towards privacy in Ghana.
Notices
Securing your personal information is a priority. Amkshoproom engages in appropriate, reasonable and industry-standard security practices to help ensure that personal information is not subject to loss or unauthorized access, alteration, acquisition, use, modification, destruction or disclosure. Notice of privacy practices

Fraud Alerts
The following fraud and scams are not from amkshoproom.com online shopping website. We are listing them here in an effort to educate all our site visitors and customers to notify you about these activities. If you feel that you have been defrauded, or come across any signs of fraudulent act please don’t hesitate in letting us know so that we can act fast on it. Amkshoproom is here for the betterment of the people that do business with us and every report on fraud will be forward to the authorities.

A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request. Legitimate companies will not expect you to provide your social security number or other personal information when they call you. If you receive a call like this, do not provide any information. If in doubt, call back a trusted number for the company, such as the one on a statement or invoice, the back of your credit/debit card, or on their official website (Do not use the phone number provided by the person on the phone or sent through a suspicious email.)

Don’t respond or reply to an email, phone call, or text message that:

Requires you to supply personal or account information directly in the email
Requires you to click on a link to provide more personal or account information
Threatens to close or suspend your account if you do not take immediate action
Invites you to answer a survey that asks you to enter personal or account information
States that your account has been compromised or that there has been third-party activity on your
account, then asks you to enter or confirm your personal or account information

Online Orders
Amkshoproom.com fulfillment center boxes

With an online shopping website company such as Amkshoproom, brand abuse is inevitable. If you received an order confirmation email from Amkshoproom but you did not place an order, it may be a phishing scam attempting to gather information, or in some cases, spread malware.
Signs of Fraud

The recipient may have not placed an Amkshoproom.com order
The message contains very poor grammar.
There is no order number or details about the order. A real order confirmation email contains the details of your order without clicking on any links, as well as where it is being shipped and the payment method.
The email listed as the sender is not from a @amkshoproom.com domain. You can see the embedded email address by hovering your cursor over the “from” line in the email.
There may be multiple emails listed in the “to” line, or there may be “undisclosed recipients”

How to Protect Yourself

If you actually placed an order and are suspicious about the email you received, log onto your amkshoproom.com account to check your order status. Remember not to click on any links within the email claiming to take you to your account.
Keep your virus software updated on all your computers.

Person In Need

Scammers may pose as relatives or friends, calling or sending messages to urge you to wire money or load prepaid cards immediately. They’ll say they need cash to help with an emergency—like getting out of jail, paying a hospital bill, or needing to leave a Town/City. The goal is to trick you into sending money before you realize it is a scam.
They call or text from numbers that look familiar
They play on your emotions
They swear you to secrecy
They need the money immediately

What You Need to Know

1. Caller ID can be faked
2. Always talk to someone to verify what was told to you
Avoid been a victim stay alert!
How to Protect Yourself
Be alert for phone and email scams from individuals that could be impersonating a loved one. Providing gift card numbers over the phone should not be a method of providing funds. Once the numbers are provided, the funds are gone. ALWAYS validate that the loved one is in trouble.
HELP LINE:
For any suspicious fraudulent/Scam kindly alert amkshoproom.com and we will quickly forward it to the authorities for immediate action to be taking, general feedback/Questions, email us on info@amkshoproom.com or give us a call on +233 (0) 545 803 004 / 0271128692/ 0263027527.

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